green society - buyer beware!

#1
i wish to complain about green society. i ordered from them based on an article i read about great MOMs. i got a great discount from this article, but when green society shipped my order, it was short one of the 7g packages of blue dream i'd ordered, along with their red lemon congo and blackberry kush. (both great weeds, by the way!). i emailed to let them know it was short, showed photos of the opened package. it took over two weeks before they wrote back and told me i was supposed to photo the package before it was open. how am i supposed to know that? all i could think when i got the damn thing was open it and smoke some of that red lemon congo. anyway, how am i supposed to know it's short until i open it? this was my third time ordering from a MOM, i like green society's weed, but they told me i'm out of luck on the missing 7g. i don't know how i can buy from them again, sadly, and i frankly dislike being disbelieved. buyer beware! here is the correspondence.

- - -
this is unfortunate!

i have no idea about taking photos before opening my packages, but i can say this is my third time ordering weed online.

i did not notice, as mentioned in email below, that anything was missing until i opened the main bag. how can i possibly fulfill your requirements?

i will be sure to not order from you folks again, despite the fact i like your stuff. i will also complain.

this is not, for me, any way to handle customer service. i feel ignored, and now slighted, since it seems you folks don't believe me.

i will state here, for the last time in this thread, for the record, the fact is i bought two 7gs of blue dream in my order, only one showed.

thank you
tom bauer

> ---------- Original Message ----------
> From: "Jenny (Support)" <[email protected]>
> Date: January 2, 2019 at 2:59 PM
>
>
> ##- Please type your reply above this line -##
>
> Your request (8986) has been updated. To add additional comments, reply to this email.
> ----------------------------------------------
>
> Jenny, Jan 2, 11:59 AM PST
>
> Hi Tom,
>
> Unfortunately, for missing products we do require pictures to have the package vacuum sealed. At this point we are unable to do anything else for you.
>
> Regards,
>
> Jenny
>
> ----------------------------------------------
>
> Jenny, Jan 1, 11:47 PM PST
>
> I will double check tomorrow with our packaging slip regarding your order. Will email you tomorrow with an update of what we find.
>
> ----------------------------------------------
>
> tom bauer, December 30, 2018, 11:39 PM PST
>
> i only noticed the short once i'd opened everything.
> i have all the original packaging and envelope material.
>
> > ---------- Original Message ----------
> > From: "Jenny (Support)" <[email protected]>
> > Date: December 31, 2018 at 1:20 AM
>
> ----------------------------------------------
>
> Jenny, December 30, 2018, 10:20 PM PST
>
> We will confirm with our packaging team once we get in on Wednesday. For incomplete orders/mistakes the picture was suppose to be sent with the vacuum package sealed.
>
> ----------------------------------------------
>
> tom bauer, December 21, 2018, 4:08 PM PST
>
> hi, i am re-sending this info because i'm not sure you got it when i sent it
> previously.
>
> to summarize:
>
> : i got my shipment and one of the blue dream quarters i ordered was not in the
> package.
>
> [only one blue! and sadly, that went to my neighbour, so i have yet to try your
> blue dream,
> however the red lemon congo is amazing and the blackberry is deeply beautiful!]
>
> i am re-attaching the photo sent previously, for what it's worth, taken moments
> after opening,
> it shows the entire contents of my order, including the tangie sample we have
> yet to try;
> only one bag of blue when there should be two!
>
> please confirm you got this...
>
> thanks
> tom bauer
>
>
>
>
>
> > ---------- Original Message ----------
> > From: tom bauer
> > Date: December 20, 2018 at 2:25 PM
> >
> >
> >
> > wow, so happy to get this, but when i opened it there was only ONE pack of
> > blue
> > dream!
> >
> > i realize there's no way to prove this, but here is photo of entire shipment.
> >
> > i love the freebies, was thrilled to see the freebies, then realized the
> > shortage.
> >
> > so instead of two 7gs, i got one.
> >
> > what do we do?
> >
> > tom bauer
> >
> >
> >
> >
> > > ---------- Original Message ----------
> > > From: Green Society | Canadas Marijuana Mail Order Service
> > > <[email protected]>
> > > Date: December 17, 2018 at 5:32 PM
> > >
> > >
> > > [Green Society]
> > >
> > > Your order is complete
> > > Hi there. Your recent order on Green Society has been completed. Your order
> > > details are shown below for your reference:
> > >
> > >
> > > Tracking Information
> > >
> > >
> > > Provider Tracking Number Date
> > > December 17, 2018 Track
> > > Order (December 15, 2018)
> > >
> > >
> > > Product Quantity Price
> > > Red Lemon Congo - 14 Grams 1 $130.00
> > > Blue Dream - 7 Grams 2 $140.00
> > > Blackberry Kush - 7 Grams 1 $60.00
> > > Subtotal: $330.00
> > > Discount: -$54.00
> > > Shipping: Free shipping
> > > * Shipping Insurance: add - $10.00
> > > Payment method: Interact E-Transfer
> > > Total: $276.00
> > >
> > >
> > >
> > >
> > >
> > > [Barcode]

> > >
> > >
> > > Billing address
> > >
> > >

> > >
> > >
> > > Green Society | Canada's Marijuana Mail Order Service
>
> Attachment(s):
> IMG_0982.jpg - https://help.greensociety.ca/attachment ... G_0982.jpg
>
> ----------------------------------------------
>
> tom bauer, December 20, 2018, 11:25 AM PST
>
> wow, so happy to get this, but when i opened it there was only ONE pack of blue
> dream!
>
> i realize there's no way to prove this, but here is photo of entire shipment.
>
> i love the freebies, was thrilled to see the freebies, then realized the
> shortage.
>
> so instead of two 7gs, i got one.
>
> what do we do?
>
> tom bauer
>
>
>
>
> > ---------- Original Message ----------
> > From: Green Society | Canadas Marijuana Mail Order Service
> > <[email protected]>
> > Date: December 17, 2018 at 5:32 PM
> >
> >
> > [Green Society]
> >
> > Your order is complete
> > Hi there. Your recent order on Green Society has been completed. Your order
> > details are shown below for your reference:
> >
> >
> > Tracking Information
> >
> >
> > Provider Tracking Number Date
> > December 17, 2018 Track
> > Order # (December 15, 2018)
> >
> >
> > Product Quantity Price
> > Red Lemon Congo - 14 Grams 1 $130.00
> > Blue Dream - 7 Grams 2 $140.00
> > Blackberry Kush - 7 Grams 1 $60.00
> > Subtotal: $330.00
> > Discount: -$54.00
> > Shipping: Free shipping
> > * Shipping Insurance: add - $10.00
> > Payment method: Interact E-Transfer
> > Total: $276.00
> >
> >
> >
> >
> >
> > [Barcode]
> >
> >
> >
> > Billing address
> >
> >

> >
> >
> > Green Society | Canada's Marijuana Mail Order Service
>
> Attachment(s):
>
> --------------------------------
> This email is a service from greensociety.
>

Re: green society - buyer beware!

#2
Edited your phone number out of the message :)

I think everyone would agree that shorting a client 7g and giving them the run around like that is a very stupid business move, most MOMs would instantly replace it without hesitation and even give more back to make sure the client is happy. Don't let them fuck you around. If they don't get it right, let us know.

Re: green society - buyer beware!

#3
thank you! i appreciate the support.

at this point, i don't care what happens.
the discount was good, so being shorted is simply like not getting a discount.

it's also lame to be disbelieved, but whatever.

at least buyers from green society can be aware to double-check their bags before opening!

they even have a page warning buyers to do this, as she recently replied with a link.
it is their 'incorrect order' page, which i did not read when buying etc.

here is here recent email and my reply, and hopefully it's the end of it; i just won't buy there again:

here is her email:

---------- Original Message ----------
From: Jenny (Support)
Date: January 2, 2019 at 5:21 PM

##- Please type your reply above this line -##

Your request (8986) has been updated. To add additional comments, reply to
this email.
----------------------------------------------

Jenny, Jan 2, 2:21 PM PST

Hi Tim,

You can view our website page about incorrect orders here:

https://help.greensociety.ca/hc/en-us/a ... rect-order

***IT IS VERY IMPORTANT TO FOLLOW THESE STEPS***

- The order number
- Details outlining the incorrect order
- ***Please ensure to include photos or a video of the incorrect order***
- **VACUUM BAG MUST STILL BE ATTACHED**
- **FAILURE TO DO SO WILL RESULT IN YOUR ORDER NOT BEING CORRECTED.**

Regards,

Jenny

- - -
and my reply; a wee bit testy i am getting!

first of all, my name is TOM, thank you, not Tim.

paying a little closer attention to who you are communicating with would be
appreciated and would demonstrate respect, thank you.

as i mentioned, i did not know about this or any notion that i should be
checking bags before opening etc.

reading your page about an incorrect order would have been helpful, but it is
after the fact.

i certainly did not read it beforehand, but i usually don't have the foresight
to imagine any order would be incorrect, and this was only my third order of
weed by mail.

now i know.

however, you are spot on about one thing: it was an incorrect order! you shorted
me a 7g bag of blue dream!

as i said, i consider somewhat insulting to be disbelieved this way, and i won't
be shopping here again.

it is also somewhat yucky on your end to take 2+ weeks to reply, and then handle
me in this manner.

happy holidays to you too!

thanks
tom

#

Re: green society - buyer beware!

#5
thinkbach wrote:
Wed Jan 02, 2019 6:02 pm
thank you! i appreciate the support.

at this point, i don't care what happens.
the discount was good, so being shorted is simply like not getting a discount.

it's also lame to be disbelieved, but whatever.

at least buyers from green society can be aware to double-check their bags before opening!

they even have a page warning buyers to do this, as she recently replied with a link.
it is their 'incorrect order' page, which i did not read when buying etc.

here is here recent email and my reply, and hopefully it's the end of it; i just won't buy there again:

here is her email:

---------- Original Message ----------
From: Jenny (Support)
Date: January 2, 2019 at 5:21 PM

##- Please type your reply above this line -##

Your request (8986) has been updated. To add additional comments, reply to
this email.
----------------------------------------------

Jenny, Jan 2, 2:21 PM PST

Hi Tim,

You can view our website page about incorrect orders here:

https://help.greensociety.ca/hc/en-us/a ... rect-order

***IT IS VERY IMPORTANT TO FOLLOW THESE STEPS***

- The order number
- Details outlining the incorrect order
- ***Please ensure to include photos or a video of the incorrect order***
- **VACUUM BAG MUST STILL BE ATTACHED**
- **FAILURE TO DO SO WILL RESULT IN YOUR ORDER NOT BEING CORRECTED.**

Regards,

Jenny

- - -
and my reply; a wee bit testy i am getting!

first of all, my name is TOM, thank you, not Tim.

paying a little closer attention to who you are communicating with would be
appreciated and would demonstrate respect, thank you.

as i mentioned, i did not know about this or any notion that i should be
checking bags before opening etc.

reading your page about an incorrect order would have been helpful, but it is
after the fact.

i certainly did not read it beforehand, but i usually don't have the foresight
to imagine any order would be incorrect, and this was only my third order of
weed by mail.

now i know.

however, you are spot on about one thing: it was an incorrect order! you shorted
me a 7g bag of blue dream!

as i said, i consider somewhat insulting to be disbelieved this way, and i won't
be shopping here again.

it is also somewhat yucky on your end to take 2+ weeks to reply, and then handle
me in this manner.

happy holidays to you too!

thanks
tom

#
Wow this is so ridiculous!!! Really don't care if they got some good quality stuff but this type of customer is pretty LAME. Feel bad for ya. 7g ain't nothing for a MOM and if they can't honour their mistake don't need to go back.

Re: green society - buyer beware!

#7
It seems like a case of them not noticing the "2" while packing.

Quickly reading through your order, it would be pretty easy to just assume it's one 7g of Blue Dream, when in reality you ordered two.

Sucks that they wouldn't refund something that so obviously seems like human error. Especially since it seems like you paid $10 for "Shipping Insurance"

Re: green society - buyer beware!

#15
Dude you paid $140 for 14g of their blue dream.. ouch I feel sorry for you man. If you’re gonna pay that money, go to coastalwildfire.com

I tried their blue dream (aaaa) back in September and it was AA-AAA at best. MUCH, MUCH better options for that price. I still have greensocietys shitty weed in my stash... no body wants it. I ordered all their “quads” as well.